Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology.

Journal: Journal of medical Internet research
PMID: 33999834

Abstract

Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.

Authors

  • Tomasz Jadczyk
    Department of Cardiology and Structural Heart Diseases, Medical University of Silesia, Katowice, Poland.
  • Wojciech Wojakowski
    Third Division of Cardiology, Medical University of Silesia, Katowice, Poland.
  • Michal Tendera
    Department of Cardiology and Structural Heart Diseases, Medical University of Silesia, Katowice, Poland.
  • Timothy D Henry
    The Carl and Edyth Lindner Center for Research and Education, The Christ Hospital, Cincinnati, OH, United States.
  • Gregory Egnaczyk
    The Carl and Edyth Lindner Center for Research and Education, The Christ Hospital, Cincinnati, OH, United States.
  • Satya Shreenivas
    The Christ Hospital Health Network and The Lindner Research Center, Cincinnati, Ohio, USA.

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