Comparison of an AI Chatbot With a Nurse Hotline in Reducing Anxiety and Depression Levels in the General Population: Pilot Randomized Controlled Trial.

Journal: JMIR human factors
PMID:

Abstract

BACKGROUND: Artificial intelligence (AI) chatbots have been customized to deliver on-demand support for people with mental health problems. However, the effectiveness of AI chatbots in tackling mental health problems among the general public in Hong Kong remains unclear.

Authors

  • Chen Chen
    The George Institute for Global Health, Faculty of Medicine, University of New South Wales, Sydney, NSW, Australia.
  • Kok Tai Lam
    Department of Paediatrics and Adolescent Medicine, School of Clinical Medicine, Li Ka Shing Faculty of Medicine, University of Hong Kong, Room 115, 1/F, New Clinical Building, Queen Mary Hospital, 102 Pokfulam Road, Hong Kong SAR, China (Hong Kong), 852 22554090, 852 28551523.
  • Ka Man Yip
    Department of Paediatrics and Adolescent Medicine, School of Clinical Medicine, Li Ka Shing Faculty of Medicine, University of Hong Kong, Room 115, 1/F, New Clinical Building, Queen Mary Hospital, 102 Pokfulam Road, Hong Kong SAR, China (Hong Kong), 852 22554090, 852 28551523.
  • Hung Kwan So
    Department of Paediatrics and Adolescent Medicine, School of Clinical Medicine, Li Ka Shing Faculty of Medicine, University of Hong Kong, Room 115, 1/F, New Clinical Building, Queen Mary Hospital, 102 Pokfulam Road, Hong Kong SAR, China (Hong Kong), 852 22554090, 852 28551523.
  • Terry Yat Sang Lum
    Department of Social Work Administration, University of Hong Kong, Hong Kong SAR, China (Hong Kong).
  • Ian Chi Kei Wong
    Department of Pharmacology and Pharmacy, Li Ka Shing Faculty of Medicine, The University of Hong Kong, Hong Kong, China (Hong Kong).
  • Jason C Yam
    Department of Ophthalmology and Visual Sciences, The Chinese University of Hong Kong, Hong Kong, China.
  • Celine Sze Ling Chui
    School of Nursing, University of Hong Kong, Hong Kong SAR, China (Hong Kong).
  • Patrick Ip
    Department of Paediatrics and Adolescent Medicine, School of Clinical Medicine, Li Ka Shing Faculty of Medicine, University of Hong Kong, Room 115, 1/F, New Clinical Building, Queen Mary Hospital, 102 Pokfulam Road, Hong Kong SAR, China (Hong Kong), 852 22554090, 852 28551523.