Comparison of quality, empathy and readability of physician responses versus chatbot responses to common cerebrovascular neurosurgical questions on a social media platform.
Journal:
Clinical neurology and neurosurgery
Published Date:
May 28, 2025
Abstract
BACKGROUND: Social media platforms are utilized by patients prior to scheduling formal consultations and also serve as a means of pursuing second opinions. Cerebrovascular pathologies require regular surveillance and specialized care. In recent years, chatbots have been trained to provide information on neurosurgical conditions. However, their ability to answer questions in vascular neurosurgery have not been evaluated in comparison to physician responses. Our study is a pilot study evaluating the accuracy, completeness, empathy, and readability of responses provided by ChatGPT 3.5 (Open AI, San Francisco) to standard specialist physician responses on social media.
