Safety and User Experience of a Generative Artificial Intelligence Digital Mental Health Intervention: Exploratory Randomized Controlled Trial.
Journal:
Journal of medical Internet research
Published Date:
May 23, 2025
Abstract
BACKGROUND: General awareness and exposure to generative artificial intelligence (AI) have increased recently. This transformative technology has the potential to create a more dynamic and engaging user experience in digital mental health interventions (DMHIs). However, if not appropriately used and controlled, it can introduce risks to users that may result in harm and erode trust. At the time of conducting this trial, there had not been a rigorous evaluation of an approach to safely implementing generative AI in a DMHI.