Effects of attractions and social attributes on peoples' usage intention and media dependence towards chatbot: The mediating role of parasocial interaction and emotional support.

Journal: BMC psychology
Published Date: Aug 29, 2025

Abstract

PURPOSE: It is important to explore the relationship between humans and chatbots to improve human-robot interaction in the era of artificial intelligence. This study aims to explore the effects of attractions and social attributes of chatbots on users' media dependency and usage intention of chatbots, as well as the role of users' para-social interaction and emotional support gained from chatbots.

Authors

  • Ke Zhang
    Center for Radiation Oncology, Affiliated Hangzhou Cancer Hospital, Zhejiang University School of Medicine, Hangzhou 310001, China.
  • Yuchen Xie
    Singapore Eye Research Institute, Singapore National Eye Centre, Singapore.
  • Du Chen
    State Key Laboratory of Oral Diseases, National Clinical Research Center for Oral Diseases, National Center for Stomatology, West China School of Stomatology, Sichuan University, Chengdu 610041, PR China; Department of Prosthodontics, West China Hospital of Stomatology, Sichuan University, Chengdu 610041, PR China.
  • Zhouyu Ji
  • Jing Wang
    Endoscopy Center, Peking University Cancer Hospital and Institute, Beijing, China.

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