A Novel Natural Language Processing Model for Triaging Head and Neck Patient Appointments.

Journal: Otolaryngology--head and neck surgery : official journal of American Academy of Otolaryngology-Head and Neck Surgery
Published Date: Apr 25, 2025

Abstract

OBJECTIVE: Inaccurate patient triage contributes to suboptimal clinical capacity management and delays in patient care, which in cancer patients may significantly increase morbidity and mortality. We developed a natural language processing (NLP) model as an adjunctive tool for head and neck (H&N) patient triage workflows. This study assesses the model's ability to categorize and triage patient appointments based on available documentation.

Authors

  • Stefanie Seo
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, 733 N. Broadway, Baltimore, MD, 21205, USA.
  • Andy S Ding
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine.
  • Syed Ameen Ahmad
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Kevin Z Xin
    Transitional Year Program, Mount Carmel Health System, Grove City, OH, USA.
  • Max L Jiam
    School of Computer Science, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA.
  • Vincent Xin
    IIAM Corporation, San Francisco, California, USA.
  • Leila J Mady
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Christine G Gourin
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Wojciech K Mydlarz
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Nyall R London
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Wayne Koch
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Carole Fakhry
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland, USA.
  • Nicole T Jiam
    Department of Otolaryngology - Head & Neck Surgery, University of California - San Francisco, San Francisco, California, USA.

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