Organizations are increasingly relying on service robots to improve efficiency, but these robots often make mistakes, which can aggravate customers and negatively affect organizations. How can organizations mitigate the frontline impact of these robo...
Work history information reflected in resumes and job application forms is commonly used to screen job applicants; however, there is little consensus as to how to systematically translate information about one's work-related past into predictors of f...
[Correction Notice: An Erratum for this article was reported in Vol 101(7) of Journal of Applied Psychology (see record 2016-32115-001). In the article the affiliations for Emily D. Campion and Matthew H. Reider were originally incorrect. All version...
According to event system theory (EST; Morgeson et al., Academy of Management Review, 40, 2015, 515-537), the coronavirus disease 2019 (COVID-19) pandemic and resultant stay-at-home orders are novel, critical, and disruptive events at the environment...