Financial literacy and access to banking services are still major challenges, especially in multilingual regions. Many people who do not speak English fluently face difficulties using traditional banking online systems. To help solve this problem, we...
Online banking continues to grow in popularity due to its convenience, but banks face significant challenges in ensuring secure customer identity verification. Traditional authentication methods such as PINs, passwords, and one-time passwords have sh...
Computational intelligence and neuroscience
Feb 8, 2020
Financial fraud is among the main problems undermining the confidence of customers in addition to incurring economic losses to banks and financial institutions. In recent years, along with the proliferation of fraud, financial institutions began look...
Classifying bank accounts by using transaction data is encouraging in cracking down on illegal financial activities. However, few research simultaneously use heterogenous features, which are embedded in the time series data. In this paper, a two rout...
Computational intelligence and neuroscience
May 22, 2016
Quality of service, that is, the waiting time that customers must endure in order to receive a service, is a critical performance aspect in private and public service organizations. Providing good service quality is particularly important in highly c...
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